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I know that the web GUI is not the preferred approach to configuration, and the remote configuration scheme is very nicely implemented. The frustration this causes is exacerbated by the requirement to reboot repeatedly when using the web GUI to configure a phone. Long have we heard people rant about how long it take Polycom phones to boot. As there are no ideal products being offered, any time being idle leaves an opening for someone else to sneak up and steal the crown. Perhaps some manufacturers just don’t see the potential of return on R&D investment. Often the success of a product leads to a certain kind of paralysis. It’s often very difficult for the leader in a space to continue to evolve a product line. This is the aspect of Charlotte’s article that I’d like to highlight.Ĭharlotte does a nice job of pointing out some of the nicer features of competitive products. I really admire them for their many fine qualities, but like family, their quirks are plainly annoying. To some extent I feel like my Polycom device are members of the family. I try to be more than just a Polycom fanboy. A good review finds both good and bad in a product so that reader can make their own decision about it.

I work to maintain some perspective, and not merely gush about their wares. I’ve examined various of their products over the past few years and written generally favorable reviews. As new and interesting phones appeared I have tried them on for size Pingtel’s Xpressa, Zultys’ 4×5, Aastra’s 480i CT, snom’s 820, Yealink’s DP-28…but I keep coming back to Polycom. My desk has been home to a Polycom phone since 2003, although not before trying snom’s model 200. She lays out some sensible criteria for the decision. She makes a solid case for selecting Polycom Soundpoint SIP phones for use in business. I find myself in agreement with much of what Charlotte presents. It’s a good piece, you should go read it.
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I recently read an E-week article called, “ How to Choose a Quality IP Phone for Your Business.” It was written by Charlotte Oliver of Junctions Networks. You know what you’d change if you had some influence.

You appreciate their better qualities, but you also get to know their idiosyncrasies. When you make use of a particular companies products for long enough they become a bit like family.

You know them really well, and for all their legitimately wondrous attributes there are times that they’re still just a pain in the….well, you know. Your family might include doctors, lawyers, poets and astro-physicists…even Nobel laureates. Emotion, passion especially, arises in so many forms, like matter and anti-matter, energetic yet opposite. The people closest to us we often regard with a complex mixture of both affection and disdain. In this case, change the Boot Server setting to Custom+Opt66, click Save, and allow the device to restart.Family is curious thing. Note: On some devices, the default Boot Server setting on the device is Static.
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The phone tries to contact the boot server in order to download firmware and configuration files.
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Power cycling the phone will allow it to redownload the proper configuration in full and help correct this issue. This can manifest in problems both in the phone setup and the system back end. My Polycom desk phone cannot activate or get service, and the screen reads Line Unregistered.Ī hiccup during the device provisioning process may have resulted in incorrect information being pushed to the phone.
